Advantis prides itself on the quality of its people and the work conducted. We are committed to delivering service excellence and maintaining the highest standards for our clients.
Advantis has a Consumer Credit Licence (no: 561804) and operates fully within the applicable Office of Fair Trading (OFT) guidelines for debt recovery. Regular internal and external quality audits ensure all aspects of our service consistently meet the high standards set by ourselves and our clients are welcome to audit activity at any time.
A member of the Credit Services Association (membership no: 479), Advantis is committed to total compliance with its code of conduct.
Advantis is also registered under the Data Protection Act, registration no. Z9042014.
Commitment to Quality
Advantis aims to provide defect free products to its customers on time and within budget. As part of its commitment to quality, it has obtained recognised independent accreditation in a number of areas:
BS EN ISO 9001:2008 – in relation to its Quality Management System
BS ISO/IEC 27001:2005 – in relation to its information security and systems
BS EN ISO 14001:2004 – in relation to its environmental management system
PCI DSS Compliance – Payment Card Industry Data Security Standard
Advantis conducts an independent client satisfaction survey on an annual basis. The QMS, BenchmarQ provides honest and accurate feedback on our performance from our clients.
Advantis provide QMS with a list of clients which are then contacted by telephone and the survey conducted. The survey covers a number of key areas including:
- Staff performance
- Overall satisfaction
Advantis has achieved the BenchmarQ Gold Award for the last three years.